Experian has selected software intelligence and testing provider Dynatrace to manage its application infrastructure. Experian will use the Dynatrace’s AI-powered software intelligence platform to test performance by automating the detection of IT service components and dependencies. This is part of a broader consolidation of Experian’s IT infrastructure. The company will use Dynatrace and ServiceNow as it aims to streamline its systems and processes, automate and migrate to the cloud. “The AI paves the way for autonomous operations, enabling us to create auto-remediation workflows that remove the need for human intervention in the resolution of recurring problems,” said David Shepherd, Service Delivery Manager, Global IT Service Excellence at Experian. “We are consolidating down to a few strategic IT platforms with Dynatrace and ServiceNow® at the core to improve productivity through automated processes. Over time Dynatrace will displace several legacy monitoring tools and enable automated deployments.” Shepherd highlighted the “sense of partnership” between the two companies as a key factor in the decision to expand the relationship with Dynatrace.
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