Cisco Rolls Out Updates to Multiple Business Critical Services

Enterprise software vendor Cisco has added predictive services to its Business Critical Services suite of tools. The Business Critical Services suite includes automation and orchestration to reduce network complexity. The new addition includes predictive analytics, artifical intelligence and machine learning, enabling businesses to anticipate and prevent IT infrastructure failure. Based on these new additions, the service provides insights and recommends infrastructure changes. It also provides visibility into other vendors’ technology. The service plugs into Cisco added new predictive services to its Business Critical Services portfolio that uses artificial intelligence (AI) and machine learning to anticipate and prevent IT infrastructure failure, among other things. Another service to receive an update is Fingerprinting, which uses machine learning to profile each Cisco device in a customer’s environment, aggregate that data with crash information from Cisco’s global data base, and predict endpoints with the highest risk of problems. Lastly, the Automated Fault Management feature, which detects problems in real-time and automatically open cases without human intervention, has been upgraded to support complex sequences of events and in November will integrate with ServiceNow through APIs.