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Digital Accessibility and Software QA: Leadership Seminar in Partnership with Deque

12 November, 2019
News and research on financial software quality assurance and risk management

State Bank of India’s digital platform goes down

23 July 2019
Customers unable to log in to the online platform of India’s largest bank, including its YONO app

On 22nd July 2019, State Bank of India’s (SBI) corporate website and digital banking platform were out of action until mid-afternoon, according to The Hindu Business Line. 

Customers of SBI’s internet banking service and YONO banking app – which sees around 25,000 accounts opened every day – were unable to log in. Visitors to the bank’s website were met with the message: “The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later.” 

A source from SBI told The Hindu Business Line that the website undergoes weekend debugging and the problems could have been caused by this process taking longer than expected.

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