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8 October, 2019
News and research on financial software quality assurance and risk management

Online Payments Crash Hits Lloyds Banking Group Customers

18 January 2019
On Friday, January 18, Customers of Lloyds, Halifax and Bank of Scotland began reporting problems with their banking systems.

Lloyds Banking Group has fallen victim to a glitch with its payments facilities. On Friday, January 18, Customers of Lloyds, Halifax and Bank of Scotland, all of which fall under the Lloyds Banking Group umbrella, began reporting problems with their banking systems.

Although a number of users complained that they couldn’t log into the mobile app or that it kept crashing, the main issue has been reported to be with Faster Payments. This is a UK initiative that aims to cut down payment times between different banks.

Customers are reportedly facing issues transferring and receiving money through internet and phone banking.

The companies said: "We are aware that some customers are experiencing problems with making Faster Payments.

"We are working to resolve the issue as quickly as possible. We would like to assure customers they will not be out of pocket as a result of this issue and apologise for any inconvenience caused."

The banking group has 22 million current account customers and 21 million savings account customers in the UK.

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