Nordea to Expand AI and RPA Relationship with IBM
Nordea is expanding its relationship with IBM through a deal that will see it outsource more of its IT operations to the US computing giant. The latest agreement will see it outsource the bulk of the bank’s IBM Z mainframe operations in five countries. It expands on a relationship that dates back to 2003.
The expanded alliance will give the Nordic financial services giant access to technologies such as AI and customer-service robotics. One example will be IBM supporting Nordea’s focus on cognitive technology and robotics.
In recent years, the bank has invested in automated and interactive virtual customer service solutions, the aptly named Nora and Nova bots. Nora has become the bank’s leading 24/7 robot investment and savings plans advisor across its Nordic market platforms. Nova functions as a chatbot and is programmed to assist online customers with rudimentary tasks, such as ordering statements.