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Measuring success across the whole-of-quality journey remains elusive

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“The most striking thing for me, from this research,” says Antony Edwards, CTO of Eggplant, “is that nearly 70% of firms don’t measure the RoI from their quality programmes.” QA Vector® Research, sponsored by Eggplant, has published “Delivering quality across the entire workflow: software release success enabled by continuous quality”. This was based on research among more than 30 major financial institutions in North America and Europe. What it reveals is striking.

Firms are wrestling to deliver software releases on Agile rhythms – monthly, weekly or even more often – when key parts of their workflows are locked in waterfall processes. And just as their workflows are compartmentalised, often with DevOps focused on the front-end and traditional methodologies sitting behind that, so testing is broken by functionalities rather than customer journeys.

And when it comes to benchmarking progress, few firms know their investment but not what the returns are, whether measured in incremental improvements in quality, in their customers’ experiences or in hard financial terms.

The paper, which can be downloaded here, explores these issues in more detail. Antony Edwards, Greg Gigon, Head of Software Engineering at Direct Line, and Justyn Trenner Director & Head of QA Vector® Research, discuss the challenges that the paper raises in a webinar which may be viewed here