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23 January, 2019
News and research on financial software quality assurance and risk management

JPMorgan’s Jamie Dimon confident in firm’s tech, despite ‘smart’ challengers

6 April 2018
In an annual letter to shareholders, JPMorgan CEO Jamie Dimon outlined his confidence in the bank’s digital prowess, expounding on their work with artificial intelligence, big data and machine learning

JPMorgan Chase & Co. Chief Executive Officer Jamie Dimon is not letting some “very smart” Silicon Valley challengers rattle his confidence in the bank’s technological prowess.

In his annual letter to shareholders, Dimon touted the firm’s fleet of 31,000 people focusing on development and engineering, and expounded on their work with artificial intelligence, big data and machine learning. He specifically singled out systems they’ve helped to unfurl for clients, predicting it will “solidify and grow our position”.

“We expect these products to drive lots of customer interactions,” he said, “even as some very smart fintech competitors emerge”.

The note comes just weeks after one of his counterparts in Silicon Valley, PayPal Holdings Inc. CEO Dan Schulman, shrugged off a peer-to-peer mobile payments system called Zelle that JPMorgan and dozens of other big banks unveiled last year to defend their dominance in handling money.

“We’re seeing no impact from Zelle,” Schulman, whose company operates the popular Venmo app, told a conference in February, explaining why he isn’t concerned about the financial industry’s entrant. “Banks have had peer-to-peer payments for 10 years.”


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