One of the key challenges in implementing AI for customer-facing apps will be testing and eliminating bias. It's a complex task - so complex in fact that large banks are still often using human testers, such as call-centre staff, to check that chatbots are providing appropriate answers to customers' questions. Matthias Rasking, of Swiss-based test automation specialist Sixsentix, spoke at the recent QA Financial Digital Forum on the subject of automated testing for Alexa, Google and other chatbots, with a focus on the management of test data; critical to automated testing. Watch the video above.
