Eggplant Expands AI Capabilities for Customer Experience Monitoring
Software testing and monitoring specialist Eggplant is increasing its focus on customer experience optimisation with the latest upgrade to its Digital Automation Intelligence Suite. According to the company, the new developments are intended to assist the modelling and automation of complex systems by diagnosing problems identified in test and automating usability testing.
New additions to the Digital Automation Intelligence Suite include intelligent reporting via Eggplant AI, allowing teams to understand why there are problems with a release, rather than just receiving failure notifications.
The company’s proprietary AI tool has also been extended to allow the testing of vast enterprise software systems, using sub-models, model versioning and other collaboration features. Sub-models allow a large, complex system model to be broken down to keep it easy to use and to manage.